Feedback pools with placement-level response analytics
Structured feedback tied to where guests actually were.
The Feedback Pool template delivers branded surveys guests complete in minutes—while you attribute responses to specific tables, rooms, or exit placements. Combine structured questions with optional email alerts and see which touchpoints generate actionable insight, not anonymous noise.
What you get with every template
- Custom question types: ratings, multiple choice, emoji scales, and open text
- Placement-level response analytics and volume by zone
- Optional email notifications when new feedback arrives
- Anonymous or identified submissions with configurable fields
- Routing rules to show surveys after service or on exit only
Built for real venues and teams
Restaurants and hospitality
Table-specific feedback cards reveal service gaps by zone. Compare patio vs dining room sentiment with real sample sizes.
Hotels and clinics
Room cards and waiting-area NFC tags capture visit feedback while respecting placement context for follow-up.
Events and retail
Exit surveys on hall placements measure session quality. Attribute NPS swings to specific booths or days.
How it works
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1
Build your question pool
Add sections, rating scales, and optional contact fields. Preview the guest form on mobile.
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2
Assign placements
Create placements for tables, rooms, or exit stands. Each response inherits placement context automatically.
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3
Deploy QR and NFC
Print tent cards or program tags. Use routing to limit survey visibility to post-visit windows if desired.
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4
Review results by placement
Analyze scores, themes, and volume per zone. Export or act on email alerts for urgent detractors.
Feedback results dashboard
Explore sample survey results with rating breakdowns, placement comparison, and recent responses—mirroring what operators see after a busy service.
- Emoji and scale question visualizations
- Top and bottom placements by average score
- Live response feed with placement labels
Feedback without losing physical context
Generic survey links blend every location into one average. Placement-tagged feedback shows whether issues cluster on a specific floor, shift, or table section—so fixes target root causes.
Designed for front-of-house speed
Short, mobile-first forms respect guest time. Optional identification fields help follow up promoters while keeping anonymous mode for sensitive environments.
Common questions
Can feedback be anonymous?
Yes. Configure whether to collect name, email, or phone. Anonymous mode still records placement attribution for aggregate analytics.
Do we get notified of new responses?
Optional email notifications alert your team when submissions arrive—useful for service recovery on the same day.
Can we limit surveys to after checkout?
Yes. Routing rules can expose the feedback form only during configured time windows or after other guest flows complete.