Copyright and Content Complaints

Last updated: July 10, 2026

1. Why this page exists

Parts of Scanlayer host material that other people upload: photos guests add to an event album, dishes and images on a menu, products in a catalogue, items reported as lost or found. We do not review that material before it appears.

If something hosted here infringes your copyright or another right you hold, tell us and we will act on it. This page says exactly how to reach us and what happens next.

2. What to put in your notice

So that we can act without writing back for more detail, please include all of the following:

• Your name, postal address, telephone number and email address.
• A description of the work you say is infringed — and, if you can, a link to where it is published legitimately.
• The exact address (URL) on Scanlayer where the material appears, specific enough for us to find it.
• A statement that you believe in good faith that the use is not authorised by the rights holder, its agent, or the law.
• A statement that the information in your notice is accurate, and that you are the rights holder or are authorised to act for them.
• Your physical or electronic signature.

These are the elements required of a notice under section 512(c)(3) of the United States Digital Millennium Copyright Act, which applies to us because Scanlayer is operated by a United States company. A notice missing them may be one we cannot act on.

3. Where to send it

Email the notice to [email protected], with “Copyright notice” in the subject line.

Postal notices reach us at the operator address at the top of this page. Email is considerably faster.

4. What we do when a notice arrives

• We confirm receipt.
• We assess the notice and, where it is substantiated, remove the material or disable access to it.
• We tell the person who uploaded it what was removed and why, and pass on your notice so they can respond.
• We keep a record of the notice and of what we did about it.

Where Turkish law applies, Additional Article 4 of Law No. 5846 gives a rights holder who has asked a content provider to stop an infringement a three-day period before escalating to the public prosecutor. We aim to act well inside that window, and in every case as quickly as we reasonably can.

This page is also our notice-and-action mechanism for the purposes of the European Union Digital Services Act: you can use it to report any content you consider illegal, not only copyright.

5. If you think we removed something wrongly

If your material was removed and you believe that was a mistake or a misidentification, write to the same address with your contact details, what was removed, where it appeared, and why you believe you are entitled to use it. We will pass your objection to the person who complained and restore the material where the objection stands.

6. Repeated infringement

Accounts that repeatedly attract substantiated notices lose access to the Service. For an account on a paid plan this means the subscription ends without a refund for the remainder of the period.

7. Notices sent in bad faith

A takedown notice is a legal statement. Knowingly misrepresenting that material is infringing can make you liable for the resulting damages and costs, including those of the person whose content you targeted. We do not act on notices we can see are being used to silence a competitor or settle an unrelated dispute.

8. Other complaints

For a photograph of you that you want taken down, a page impersonating you or your business, or any other content concern, write to the same address and describe the problem. You do not need to frame it as a copyright matter.

Data protection requests — access, correction, deletion — are handled under our Privacy Policy.